Terms and Conditions
Effective Date: 23/07/2024
Welcome to DWH Marketing! By using our services, you agree to the following terms and conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern your use of our website and services provided by DWH Marketing. By accessing and using our website, you agree to comply with these terms.
2. Services
DWH Marketing provides photography booking services. Detailed information about our services can be found on our website.
3. Booking and Payment
- All bookings must be made through our website.
- Payment for services must be made in advance to confirm the booking.
- Prices are listed on our website and are subject to change without notice.
4. Refund and Rescheduling Policy for Booking a Photographer
Cancellation Policy
- Cancellations More Than 72 Hours Prior to the Photoshoot: If a client cancels their photoshoot more than 72 hours before the scheduled date, they will receive a full refund minus a refund fee of R10.00.
- 48 to 72 Hours Prior to the Photoshoot: If a client cancels their photoshoot between 48 to 72 hours before the scheduled date, they will receive a 50% refund of the amount paid.
- Less than 48 Hours Prior to the Photoshoot: If a client cancels less than 48 hours before the scheduled date, no refund will be provided.
- Photographer Cancellations: In the unlikely event that the photographer cancels the booking, the client will receive a full refund of the amount paid.
- Refund Processing Time: All refunds will be processed within 15 – 20 days from the date of cancellation.
Rescheduling Policy
When Clients Reschedule:
- More than 72 Hours Prior: Clients may reschedule their photoshoot at least 72 hours prior to the scheduled date without any additional charges. The new date must be agreed upon by both the photographer and the client.
- 48 to 72 Hours Prior: If a client wishes to reschedule between 48 to 72 hours before the scheduled photoshoot, they will be charged a rescheduling fee of R30.00, which will be retained by DWH Marketing to cover administrative costs. DWH Marketing will invoice the client on the day the new booking is reported by the photographer. Photographers may not accept the rescheduled booking until proof of payment is received. Confirmation of the booking will be communicated by DWH Marketing once payment is confirmed.
- Less than 48 Hours Prior: Should a client request to reschedule less than 48 hours before the scheduled photoshoot, they will be charged a rescheduling fee of R30.00. This fee reflects the increased inconvenience and administrative burden close to the date of the event. DWH Marketing will invoice the client on the day the new booking is reported by the photographer. Photographers may not accept the rescheduled booking until proof of payment is received. Confirmation of the booking will be communicated by DWH Marketing once payment is confirmed.
When Photographers Reschedule:
- More than 72 Hours Prior: Photographers must notify DWH Marketing and the client at least 72 hours before the scheduled photoshoot if they need to reschedule. Rescheduling within this timeframe will incur no penalties.
- 48 to 72 Hours Prior: If a photographer reschedules between 48 to 72 hours before the scheduled photoshoot, they must first confirm the new date with the client. If the client agrees to reschedule, the photographer will be charged a penalty of R10.00. If the client does not agree to reschedule and requests a refund instead:
- The client will be refunded in full.
- The photographer will incur:
- A refund processing fee of R2.00.
- An additional charge of R30.00 imposed by DWH Marketing for administrative costs.
- Less than 48 Hours Prior: If a photographer reschedules less than 48 hours before the scheduled photoshoot:
- If the client agrees to reschedule, the photographer will be charged a penalty of R25.00.
- If the client does not agree to reschedule and requests a refund instead:
- The client will be refunded in full.
- The photographer will incur:
- A refund processing fee of R2.00.
- An additional charge of R30.00 imposed by DWH Marketing for administrative costs.
We appreciate your understanding and cooperation. Should you have any questions or need further assistance, please contact our customer service team at support@dwhmarketing.com.
Note: This policy is subject to change at the discretion of DWH Marketing. Any changes will be updated on our website.
5. Intellectual Property
- All content on the website, including text, graphics, logos, and images, is the property of DWH Marketing and is protected by South African and international copyright laws.
- You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.
6. Privacy
We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.
7. Limitation of Liability
- DWH Marketing shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
- Our liability in any circumstance is limited to the amount paid by the client for the service in question.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of South Africa.
9. Changes to Terms and Conditions
DWH Marketing reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.
10. Contact Information
If you have any questions about these terms and conditions, please contact us at:
- Website: www.dwhmarketing.com
- Email: support@dwhmarketing.com
Thank you for choosing DWH Marketing. We look forward to serving you!